OnQ(TM)Honored for Outstanding Innovation
Austin, TX, December 18, 2007 -- Austin Logistics, the leading provider of event-based analytic software that maximizes the value of each customer interaction, announced today that OnQ, its patented solution that automates and centralizes campaign and list management, has received a 2007 Product of the Year Award from Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine (http://www.cismag.com/), the leading publication covering CRM, call centers and teleservices since 1982.
OnQ automates outbound calling campaigns, adding power and flexibility to existing dialing systems. The solution drives regulatory and policy compliance, improves operational efficiencies and adds a new level of intelligence to outbound strategy management.
"Austin Logistics has proven they are committed to quality and excellence in solutions that benefit the contact center experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from Austin Logistics in the future," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements."
"We're thrilled that Customer Interaction Solutions has named OnQ as a 2007 Product of the Year," said Tom Miller, senior vice president, Austin Logistics. "Especially in volatile economic times, with delinquencies rising rapidly and customer attrition rates soaring, the ability to quickly and easily deploy effective outbound collections and marketing campaigns is key to increasing the profitability of each customer interaction."
The 10th Annual Product of the Year Award winners will be featured in the January 2008 issue of Customer Interaction Solutions magazine.
For more information about the Customer Interaction Solutions' 2007 Product of the Year Awards or any of the TMC media properties, please visit http://www.tmcnet.com/.
